Fulfillment Policy

1. Order Processing and Fulfillment:

• Order Confirmation: Once you place an order on our website, you will receive an email confirmation detailing your order.
• Processing Time: Orders are typically processed within 2-3 weeks unless otherwise stated on each product description. Custom orders may require additional processing time, which will be communicated at the time of order confirmation.
• Shipping: We offer various shipping options, including standard, expedited, and overnight shipping. Shipping times may vary depending on the selected option and your location.
• Delivery Time: Estimated delivery times vary per order size, weight and destination. Please note that these times are estimates and not guaranteed delivery dates.

2. Cancellations:

• Order Cancellations: You may cancel your order within 24 hours of placing it without any charges. Cancellations made after 24 hours may be subject to a graphics design charge if one was done.
• Custom Orders: Custom or personalized orders can only be canceled within 24 hours of order placement. After this period, cancellations are not accepted, as the production process will have begun.

3. Returns and Refunds:

• Return Policy: We accept returns for items that are defective, damaged, or incorrect. Returns must be initiated within 14 days of receipt of the product. To initiate a return, please contact our customer service team at [email protected] with your order details and the reason for the return.
• Eligibility: To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. Custom or personalized products are not eligible for return unless they are defective or incorrect.
• Refunds: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original method of payment.
• Shipping Costs: Shipping costs for returns are the responsibility of the customer, except in cases where the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

4. Exchanges:

• Exchanges: We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact our customer service team at [email protected].

5. Contact Information:

• For any questions or concerns regarding our fulfillment policy, please contact us at:
• Email: [email protected]
• Phone: 1-407-613-2813
• Address: 10524 Moss Park Rd, Suite 204-359 Orlando, FL 32832

6. Updates to this Policy:

• We may update our fulfillment policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.